Refund policy
At Hausofjb, your satisfaction is our top priority. We take great pride in the quality and craftsmanship of our jewelry. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our straightforward return policy.
Eligibility for Returns
We accept returns on items within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that personalized or custom-made items are not eligible for returns unless they are defective or damaged upon arrival.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at service@hausofjb.com with your order number and reason for return. Our team will review your request and provide you with further instructions.
- Prepare Your Package: Ensure that the item is securely packaged to prevent any damage during transit. Include the original packaging, any accessories, and the receipt or proof of purchase.
- Ship the Item: Once you receive return authorization from our customer service team, ship the item to the address provided. Please use a trackable shipping service or purchase shipping insurance to ensure that the item reaches us safely.
Return Shipping Costs
Please note that we do not cover the return shipping costs unless the item received is incorrect or damaged. If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the cost of return shipping. For all other returns, you will be responsible for covering the shipping costs.
Processing Your Return
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund within 5-7 business days. The refund will be issued to the original method of payment, and you will receive a confirmation email once the refund has been processed. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at service@hausofjb.com. We will provide you with instructions on how to proceed with the exchange.
Contact Us
If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team at service@hausofjb.com. We are here to assist you and ensure that your experience with Hausofjb is a positive one.
Thank you for choosing Hausofjb. We value your business and strive to provide you with the highest quality jewelry and exceptional customer service.